Christopher O'Neill
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Total activity7
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Last activity
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Activity overview
Latest activity by Christopher O'Neill-
Christopher O'Neill commented,
Amisha Sharma would be open to chatting as well!
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Christopher O'Neill commented,
@... they are exclusively "Detected as spam". But many are from our customers, email addresses like "john@company.com" and bodies containing product questions, i.e. not spammy things like "sign up ...
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Christopher O'Neill commented,
+1 to Matthew's comment. We get a huge false positive rate on incoming emails, approaching double digits. How can we loosen these rules to ensure valid tickets aren't suspended?
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Christopher O'Neill commented,
Big +1 to this. The previous behavior, sharing the drafted text as you switched between public and internal, was both more intuitive and allowed for safer drafting of agent responses. As teams, we'...