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Paul Williams

Joined May 19, 2022

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Last activity May 30, 2023

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ACTIVITY OVERVIEW

Latest activity by Paul Williams

Paul Williams commented,

CommentMeasuring success

How do parent ticket SLAs begin after the child ticket has been responded to?

View comment · Posted May 18, 2023 · Paul Williams

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Paul Williams created a post,

Post Feedback - Ticketing system (Support)

Hi Zendesk team, 

Our business used the multi-select ticket field within our ticket form. 

Once the field value has been selected, only several letters of the field value name appear (followed by ...)  within the ticket field.Example below:
Hovering the cursor over this selection shows no further information, the agent needs to look through the names of the Tags to understand the full name of the field value. 

Enabling the ability for the full field value name to be revealed upon hovering over it will help with the agent experience. 

Posted Jul 08, 2022 · Paul Williams

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