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Hello Strac

Joined Nov 10, 2022

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Last activity Jul 17, 2024

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ACTIVITY OVERVIEW

Latest activity by Hello Strac

Hello Strac commented,

CommentTicket basics

Hi @Christiane,
At Strac, our automated Redaction solution will take care of your use-case. Check us out at https://strac.io

View comment · Posted Aug 08, 2023 · Hello Strac

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Hello Strac commented,

CommentTicket basics

Hi Erin Rowan,

Strac Zendesk Redactor automatically redacts sensitive data from Messaging Tickets. Would love to show you a demo if interested.

View comment · Posted May 31, 2023 · Hello Strac

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Hello Strac commented,

Community comment Feedback - Apps and integrations (Platform)

Hi Aimee Walraven

We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact messages/attachments after 'x' number of days of when comment is created or ticket is solved/resolved. You can configure that 'x' number of days.

Please check us out here: https://strac.io/integrations/zendesk-dlp 

View comment · Edited Jul 17, 2024 · Hello Strac

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Hello Strac commented,

CommentLive chat agent guide

Hi Jack and Neil

We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact any sensitive message from comments/attachments. You can configure claim codes, gift codes, credit cards, bank accounts, national id numbers and 30 more data elements.

Please check us out here: https://www.strac.io/integrations/zendesk 

View comment · Posted Jan 27, 2023 · Hello Strac

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Hello Strac commented,

CommentGlobal security and user access

It is amazing that Zendesk offers native capability to redact any sensitive information from the ticket. However, it is manual and time-consuming to redact even as little as 10 tickets. Also, it is error prone and non-compliant if an agent misses redacting a message/attachment.

We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact messages/attachments. It will also redact portions of sensitive data in images/attachments. Please check us out here: https://strac.io

View comment · Posted Jan 27, 2023 · Hello Strac

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Hello Strac commented,

CommentSecurity and user access in Zendesk Support

Hi @Lisa Setford,
Yes, with Strac redactor - you can redact claim codes, gift card codes, promo codes.

Please let us know if you’d like to try it out. Our website: https://strac.io

View comment · Posted Jan 18, 2023 · Hello Strac

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Hello Strac commented,

CommentTicket basics

Strac (https://www.strac.io/integrations/zendesk) has an integration with Zendesk which can be configured to redact PART of a picture in a ticket or the ENTIRE picture in a ticket. Strac works with all kinds of document formats (.png, .jpeg, .pdf, .docx, and more)

View comment · Edited Feb 05, 2023 · Hello Strac

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Hello Strac commented,

CommentTicket basics

For those who are looking a way to automatically redacting sensitive data from Zendesk tickets, please checkout Strac

Strac automatically detects and redacts sensitive information like SSN, Drivers License, Passport, Identity Documents, Bank Numbers, Credit Cards, and any thing sensitive across zendesk comments. It also works with images, screenshots and any attachments, You can check out here: https://www.strac.io/integrations/zendesk for more details.

View comment · Posted Nov 10, 2022 · Hello Strac

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Hello Strac commented,

Community comment Feedback - Apps and integrations (Platform)

Hi Joseph Sibley,

Strac automatically detects and redacts images/documents that contain sensitive information like SSN, DL, Passport, Identity Documents, Credit Card, Bank Numbers, and more. You can check it out here: https://www.strac.io/integrations/zendesk

View comment · Edited Nov 10, 2022 · Hello Strac

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Hello Strac commented,

CommentSecurity and user access in Zendesk Support

Hi Joseph Reppen,

Strac automatically detects and redacts sensitive information like SSN, DL, Passport, Identity Documents, Credit Card, Bank Numbers, and more. You can check it out here: https://www.strac.io/integrations/zendesk 

View comment · Posted Nov 10, 2022 · Hello Strac

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