Hello Strac

1. Agent guide
2. Ticket basics
3. Redacting ticket content

Strac (https://www.strac.io/integrations/zendesk) has an integration with Zendesk which can be configured to redact PART of a picture in a ticket or the ENTIRE picture in a ticket. Strac works with...

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• Hello Strac
• Edited February 05, 2023 22:59
• 1 vote

1. Community
2. Feedback - Platform: Apps & Integrations
3. Ticket Redaction app - official feature request thread

Hi Aimee Walraven We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact messages/attachments after 'x' number of days of when comment is created or ticket ...

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• Hello Strac
• Created January 27, 2023 17:29
• 0 votes

1. Chat
2. ...
3. Live chat agent guide
4. Hiding credit card numbers in chats and chat history

Hi Jack and Neil We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact any sensitive message from comments/attachments. You can configure claim codes, gift...

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• Hello Strac
• Created January 27, 2023 17:26
• 0 votes

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Redaction app

Hi SP Bhattacharya, We, at Strac, have built a Zendesk Redactor solution which will automatically detect and redact messages/attachments after 'x' number of days. You can configure that 'x' or also...

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• Hello Strac
• Created January 27, 2023 16:43
• 1 vote

1. Account
2. ...
3. Global security and user access
4. Securing sensitive information

It is amazing that Zendesk offers native capability to redact any sensitive information from the ticket. However, it is manual and time-consuming to redact even as little as 10 tickets. Also, it is...

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• Hello Strac
• Created January 27, 2023 16:40
• 0 votes

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Automatically redacting credit card numbers from tickets

Hi @Lisa Setford, Yes, with Strac redactor - you can redact claim codes, gift card codes, promo codes. Please let us know if you’d like to try it out. Our website: https://strac.io

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• Hello Strac
• Created January 18, 2023 01:08
• 1 vote

1. Agent guide
2. Ticket basics
3. Redacting ticket content

For those who are looking a way to automatically redacting sensitive data from Zendesk tickets, please checkout Strac. Strac automatically detects and redacts sensitive information like SSN, Driver...

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• Hello Strac
• Created November 10, 2022 21:47
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Separate Permissions for Deleting and Redacting Tickets

Hi Sara Ledger, Lou and Zendesk Community,We at Strac exactly solves the problem mentioned above, i.e. "ability to redact sensitive content immediately from tickets which could cause security issue...

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• Hello Strac
• Edited November 10, 2022 21:34
• 1 vote

1. Community
2. Feedback - Platform: Apps & Integrations
3. Ticket Redaction is unable to redact images or embedded links.

Hi Joseph Sibley,Strac automatically detects and redacts images/documents that contain sensitive information like SSN, DL, Passport, Identity Documents, Credit Card, Bank Numbers, and more. You can...

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• Hello Strac
• Edited November 10, 2022 21:34
• 1 vote

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Automatically redacting credit card numbers from tickets

Hi Joseph Reppen,Strac automatically detects and redacts sensitive information like SSN, DL, Passport, Identity Documents, Credit Card, Bank Numbers, and more. You can check it out here: https://ww...

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• Hello Strac
• Created November 10, 2022 21:31
• 1 vote