James Henline
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Total activity23
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Last activity
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Member since
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Following0 users
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Votes9
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Activity overview
Latest activity by James Henline-
James Henline commented,
Nara This issue is now at 31 people in agreement. This forum is filled to the brim with complaints about the new editor and how it has broken functionality across your entire userbase. This is not...
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James Henline commented,
I would like for the Zendesk team to take a step back here and look at the bigger picture. Previous to this change made by Zendesk both Grammarly and Textexpander worked without issues. Additional...
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James Henline commented,
Jūlija, does your organization have a standardized operating environment In our case, our techs use a combination of company-supplied Macbook Pro's and our own personal computer setups which is a m...
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James Henline commented,
Sounds like a plan Dwight. Thank you for the constant contact and updates. Bugs happen, incompatibilities happen, no way around them really, but how Zendesk has handled this has been superb. And ...
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James Henline commented,
Hey Dwight, I figured this was a good spot to hop in and ask if there has been any forward movement on the issue with this update and Text Expander on Windows. It would seem this is affecting more ...
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James Henline commented,
Absolutely, let's work on this and get it cleared up. What do you need from me? Got the ticket, answering there.
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James Henline commented,
Text Expander apps now do not delete the trigger phrase and force an extra step of removing the trigger phrase from somewhere in the text as the editor seems to hijack some of the clipboard functio...
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James Henline commented,
It is frustrating that this has gone unanswered for over a month. This new editor is also breaking integrations with things like Text Expander which is used extensively by support agents. It is al...
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James Henline commented,
From what I can see there is no option to disable the fancy editor either globally or per agent.
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James Henline commented,
In addition to the issue with using Tab as pointed out above by Peter Coleman, Text Expander apps now do not delete the trigger phrase and force an extra step of removing the trigger phrase from so...