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Jason Allman

  • Total activity 8
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Latest activity by Jason Allman
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    Jason Allman commented,

    Hello, We are about to undertake a tagging project on our KB articles, does this search facility only work on Article name or on tags aswell?

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    Jason Allman commented,

    Hello Amy, Thanks so much for your help. I do not believe this is possible. Using the Average time per update, that's only telling me the average time an update has been made to a ticket where tick...

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    Jason Allman created a post,

    Is it possible?

    Hello,  Need to create a new metric and want to know if its possible.  Using Conditional fields, I have added 2 drop downs in my ZenDesk Ticket Windows 1. Called Ticket Type & 2. Called Communi...

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    Jason Allman created a post,

    Backdated time on Time Tracking App

    Answered

    Hello, I would like to be able to add time for a previous day manually.  I have found that when tracking time, as I am between tickets and other things, my time isnt always correctly tracked, then ...