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Kian Yuen Wong
Joined Mar 09, 2022
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Last activity Mar 09, 2022
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Latest activity by Kian Yuen Wong
Kian Yuen Wong commented,
CommentReporting for Talk
Hello there,
Is there any difference between Declined Call Legs and Missed Call Legs?
Which metrics should I refer to track how many calls that my agents missed? Scenario as below:
Caller made a call, call routed to agent A however agent A missed it, call got routed to agent B and B picked it up, if this is not considered a missed call, which metrics should I refer to?
Thank you.
View comment · Posted Mar 09, 2022 · Kian Yuen Wong
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