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Kian Yuen Wong

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Latest activity by Kian Yuen Wong
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    Kian Yuen Wong commented,

    1. Talk
    2. ...
    3. Reporting for Talk
    4. Analyzing your Talk activity

    Hello there, Is there any difference between Declined Call Legs and Missed Call Legs? Which metrics should I refer to track how many calls that my agents missed? Scenario as below: Caller made a ca...

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