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Fergal Collins

Joined Mar 09, 2022

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Last activity Mar 07, 2024

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ACTIVITY OVERVIEW

Latest activity by Fergal Collins

Fergal Collins commented,

CommentHow to solve unexpected issues with reports

This is so awkward, it should just be a standard column for listing. If people want calculations then they can use metrics. 

View comment · Posted Mar 07, 2024 · Fergal Collins

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Fergal Collins commented,


Fergal Collins commented,

CommentSlack integration

We have a fully integrated ZenDesk/Slack setup using Tines, you can find details of it here https://www.tines.com/story-library/1128944/monitor-respond-to-slack-queries-from-external-users-respond-using-zendesk

 

View comment · Posted Mar 06, 2023 · Fergal Collins

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Fergal Collins commented,

CommentSlack integration

We have built a seamless integration between Slack and ZenDesk using Tines that can create cases, update cases in threads, and run a full support channel via our console in ZenDesk back to our customers in Slack. www.tines.io 

If you have bespoke notification requirements, the integration can be built with Tines 

View comment · Posted Jul 06, 2022 · Fergal Collins

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Fergal Collins commented,

CommentSlack integration

I may have missed this - If an agent updates a case in ZenDesk, will the update be also sent to slack some the customer can reply/update the ticket from there? Thanks! 

View comment · Posted Mar 09, 2022 · Fergal Collins

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