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Fergal Collins
Joined Mar 09, 2022
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Last activity Mar 07, 2024
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Latest activity by Fergal Collins
Fergal Collins commented,
This is so awkward, it should just be a standard column for listing. If people want calculations then they can use metrics.
View comment · Posted Mar 07, 2024 · Fergal Collins
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Fergal Collins commented,
Elisha Sand we use Tines for this - https://www.tines.com/library/stories/89509/facilitate-two-way-communication-between-slack-zendesk?redirected-from=%2Flibrary%2Fstories%3Fs%3Dzendesk
View comment · Posted Jan 23, 2024 · Fergal Collins
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Fergal Collins commented,
We have a fully integrated ZenDesk/Slack setup using Tines, you can find details of it here https://www.tines.com/story-library/1128944/monitor-respond-to-slack-queries-from-external-users-respond-using-zendesk
View comment · Posted Mar 06, 2023 · Fergal Collins
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Fergal Collins commented,
We have built a seamless integration between Slack and ZenDesk using Tines that can create cases, update cases in threads, and run a full support channel via our console in ZenDesk back to our customers in Slack. www.tines.io
If you have bespoke notification requirements, the integration can be built with Tines
View comment · Posted Jul 06, 2022 · Fergal Collins
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Fergal Collins commented,
I may have missed this - If an agent updates a case in ZenDesk, will the update be also sent to slack some the customer can reply/update the ticket from there? Thanks!
View comment · Posted Mar 09, 2022 · Fergal Collins
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