Fergal Collins

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6
Last activity

March 06, 2023 13:06
Member since

March 09, 2022 11:09
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Activity overview

Latest activity by Fergal Collins

Fergal Collins commented, March 06, 2023 13:06
We have a fully integrated ZenDesk/Slack setup using Tines, you can find details of it here https://www.tines.com/story-library/1128944/monitor-respond-to-slack-queries-from-external-users-respond-...
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- Fergal Collins
- Created March 06, 2023 13:06
- 0 votes
Fergal Collins commented, July 06, 2022 08:00
We have built a seamless integration between Slack and ZenDesk using Tines that can create cases, update cases in threads, and run a full support channel via our console in ZenDesk back to our cust...
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- Fergal Collins
- Created July 06, 2022 08:00
- 0 votes
Fergal Collins commented, March 09, 2022 11:09
I may have missed this - If an agent updates a case in ZenDesk, will the update be also sent to slack some the customer can reply/update the ticket from there? Thanks!
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- Fergal Collins
- Created March 09, 2022 11:09
- 0 votes

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