Fergal Collins
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Last activity
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Activity overview
Latest activity by Fergal Collins-
Fergal Collins commented,
We have built a seamless integration between Slack and ZenDesk using Tines that can create cases, update cases in threads, and run a full support channel via our console in ZenDesk back to our cust...
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Fergal Collins commented,
I may have missed this - If an agent updates a case in ZenDesk, will the update be also sent to slack some the customer can reply/update the ticket from there? Thanks!