Fergal Collins

1. Apps and integrations
2. ...
3. Slack integration
4. Using the Slack for Zendesk Support integration

We have built a seamless integration between Slack and ZenDesk using Tines that can create cases, update cases in threads, and run a full support channel via our console in ZenDesk back to our cust...

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• Fergal Collins
• Created July 06, 2022 08:00
• 0 votes

1. Apps and integrations
2. ...
3. Slack integration
4. Using the Slack for Zendesk Support integration

I may have missed this - If an agent updates a case in ZenDesk, will the update be also sent to slack some the customer can reply/update the ticket from there? Thanks! 

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• Fergal Collins
• Created March 09, 2022 11:09
• 0 votes