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Zachary Bender
Joined Apr 29, 2022
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Last activity Dec 04, 2024
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Latest activity by Zachary Bender
Zachary Bender commented,
When creating a role in Zendesk and giving that user the permission to manage reports and dashboards for groups they are assigned to why cant they pull reports on the guide area? In order to pull reports on the guide area do you have to have full reporting and analytics permission?
View comment · Posted Dec 04, 2024 · Zachary Bender
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Zachary Bender commented,
I am trying to check for form and a field drop down option is picked. And if those two options are picked then changes the text.
Here has what i have come up with
if(window.location.href.indexOf("123412") > -1 && $('.form-field.request_custom_fields_112313.val() = "Eligibility Letter"') {
$('div#upload-dropzone').parent().find('label').text('Attach copy of Letter (Required)')
}
View comment · Posted Aug 24, 2023 · Zachary Bender
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Zachary Bender commented,
The events that are shown in the ticket. In the top right corner you are able to see the events. This shows information about the ticket submitted that i do not want some agents to see this information. Is there a way to give some agents access to this feature but not all?
View comment · Posted May 24, 2022 · Zachary Bender
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Zachary Bender created a post,
Hello i am wondering if it is possible to restrict access to the events based on role or group?
Posted Apr 29, 2022 · Zachary Bender
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