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Karina Caro's Avatar

Karina Caro

Joined Jul 13, 2022

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Last activity Jul 23, 2024

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ACTIVITY OVERVIEW

Latest activity by Karina Caro

Karina Caro commented,

CommentHow to manage the help center

I am having the same issue. Is there a solution for this? Where do I adjust the CSS in the Help Center?

View comment · Posted Jul 23, 2024 · Karina Caro

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Karina Caro commented,

CommentWorkflow best practices and recipes

Thank you for the instructions. Will the Change requests be archived like the tickets? I would like to have visible access to all of the IT change requests.

View comment · Posted Mar 19, 2024 · Karina Caro

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Karina Caro commented,

Community comment Q&A - Users, groups, and organizations

Hello, Lou and Community College of BC.

Can you walk me through how to set this up. I have a trigger and a Macro but it wont work unless I give the agent access to see all tickets. Have you set all your agents to access all tickets? or Tickets in agent's groups?

View comment · Posted Sep 07, 2023 · Karina Caro

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Karina Caro created a post,

Post Feedback - Apps and integrations (Platform)

Please modify the Add-in so we can change the Requester in the Outlook add-in. When a user wants to forward an email using the Outlook Zendesk Add-in, the add-in puts in the email sender as the person requesting service and not the name of the Outlook user.  

 

Posted May 08, 2023 · Karina Caro

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