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Karina Caro
Joined Jul 13, 2022
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Last activity Jul 23, 2024
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Latest activity by Karina Caro
Karina Caro commented,
I am having the same issue. Is there a solution for this? Where do I adjust the CSS in the Help Center?
View comment · Posted Jul 23, 2024 · Karina Caro
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Karina Caro commented,
Thank you for the instructions. Will the Change requests be archived like the tickets? I would like to have visible access to all of the IT change requests.
View comment · Posted Mar 19, 2024 · Karina Caro
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Karina Caro commented,
Hello, Lou and Community College of BC.
Can you walk me through how to set this up. I have a trigger and a Macro but it wont work unless I give the agent access to see all tickets. Have you set all your agents to access all tickets? or Tickets in agent's groups?
View comment · Posted Sep 07, 2023 · Karina Caro
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Karina Caro created a post,
Please modify the Add-in so we can change the Requester in the Outlook add-in. When a user wants to forward an email using the Outlook Zendesk Add-in, the add-in puts in the email sender as the person requesting service and not the name of the Outlook user.
Posted May 08, 2023 · Karina Caro
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