Michael Shay Hall
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Activity overview
Latest activity by Michael Shay Hall-
Michael Shay Hall created a post,
Internal Notes Erased When Ending A Call
AnsweredWe switched to Agent Workspace and we used to be able to write in Internal Notes during a call, but now those messages are deleted when the call ends. Am I the only one? If not, I'd like to suggest...
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Michael Shay Hall commented,
They are archived, yes. >:( Thanks!
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Michael Shay Hall commented,
Lisa: Does that mean I should ask my question in the feedback section?
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Michael Shay Hall commented,
We recently switched to Workspace. We've been using the "Interactions" section to read a customer's previous emails instead of searching for their email address to find these. But we've realized th...