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Matt Armstrong

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Latest activity by Matt Armstrong
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    Matt Armstrong commented,

    Thanks, Colin. That did it.

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    Matt Armstrong created a post,

    Auditing a User's Reassignment of Tickets

    Recently, we've been getting some anecdotal evidence from a few of our agents that one particular agent is reassigning his tickets to other agents at the end of the rather than completing them. Is...

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    Matt Armstrong commented,

    Hey Jessie,   Thanks for the input. The dragging and dropping appears to be an option on chart views, but not on tabular views (see the screen capture below.) It's also a fairly large table so I ...

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    Matt Armstrong created a post,

    Reordering Columns in Insight Reports

    Answered

    So, I suspect I'm going to end up feeling stupid for asking this question, but is there a way to reorder the "how" columns in a custom report in Insights?  I've got a table with 9 "How" attributes ...