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Vladimir Shkuratov's Avatar

Vladimir Shkuratov

Joined Sep 15, 2022

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Last activity Jan 27, 2025

Global Support manager at Adstream (an Extreme Reach company)

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ACTIVITY OVERVIEW

Latest activity by Vladimir Shkuratov

Vladimir Shkuratov commented,

CommentJira integration

Hi Mario Valdes and Rickard Karlsson Lundmark , Did you guys find a way to fix the issue with parsing comments from Jira to Zendesk upon transition when postfuction with the placeholder {{issue.last_comment}} is used? Thanks.

View comment · Posted Jan 17, 2025 · Vladimir Shkuratov

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Vladimir Shkuratov created a post,

Post Feedback - Ticketing system (Support)

With the new CC and Followers experience, email notifications from Zendesk can be managed from single place only. It means that even if you are Light agent and you is a Requester or CCed - you can still see only Public notes in replies from Zendesk when assignee send Public note (where notify Requester and CC is used). And even if you add Light agents to Followers, it still does not work, because  "Requester and CC" superseeds "Followers" email notification from Zendesk. I believe that's the disadvantage of the new experience and reduce visibility for for those light agents, who are requesters or CCed. Thanks.

Posted Oct 20, 2023 · Vladimir Shkuratov

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Vladimir Shkuratov commented,

CommentFormatting and customizing your email

Hi Zendesk Team,

Is there any plans to implement the feature for excising clients by "one click" option? So, you can test new experience and revert back quickly if needed without a need to review and update each affected trigger?

Thanks.

View comment · Posted Aug 24, 2023 · Vladimir Shkuratov

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Vladimir Shkuratov commented,

CommentHow to manage the help center

Hi Tipene Hughes and Team,

Do you know if such feature (access with the link only) is registered and being (will be) developed at all?

Thanks.

View comment · Posted Jun 30, 2023 · Vladimir Shkuratov

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Vladimir Shkuratov commented,

CommentGlobal security and user access

Hi @...,

Following my question above, I have created two SSO options for Agents 1) JSON Web Token and 2) Google SAML

I still can see only 1 available button "Continue with SSO", which obviously uses Primary IDP. But how can I enable the possibility for agent to select SSO option ? 

If you look at the End-user login page - you can allow them to select form different options: Google, MS, own SSO IDP etc, but not for the Agent. Is that possible at all?

Thanks.

View comment · Posted May 12, 2023 · Vladimir Shkuratov

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Vladimir Shkuratov commented,

CommentGlobal security and user access

Hi Team,

What is the best way to enable both options: Google and Single sign-on (SSO) for Agents? As of now I can see you can choose one of them, but not both simultaneously.

Thanks.

View comment · Posted Mar 08, 2023 · Vladimir Shkuratov

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Vladimir Shkuratov commented,

CommentEnd users and organizations

Hi @...,

I am on the same need as Aleena Khan. Is there any way to export a list of end users once you applied the needed filter in the Customers tab?  And if not - what would be alternative solution apart from "Customer list" addson?

Thanks.

View comment · Posted Oct 20, 2022 · Vladimir Shkuratov

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