Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
-
Total activity181
-
Last activity
-
Member since
-
Following21 users
-
Followed by0 users
-
Votes30
-
Subscriptions97
Activity overview
Latest activity by Rafael Santos-
Rafael Santos commented,
This link seems to be broken: Can I rename an account where a ticket sharing agreement is setup.
-
Rafael Santos commented,
Hi Katarzyna Karpinska, Is there any news or ETA on the development and EAP for Article Multiplacement?
-
Rafael Santos commented,
It's important for us to have interaction options to define whether users can only view the data prepared for them in the dashboard, or if they can explore and find more about it. Specially for dif...
-
Rafael Santos commented,
We're using the image component to both add branding to our dashboards as well as add custom information that helps the viewer understand what they're seeing. (When the text component isn't enough,...
-
Rafael Santos commented,
New conditions and actions for triggers These will be huge for us. Could you please clarify what's the rollout period for the Attachments condition? I've just checked and we already have the new ...
-
Rafael Santos commented,
Hi Brett Elliott, Is there a way to identify which avatars were provided by Gravatar? We'd like to list those in advance for our agents, asking them to replace impacted avatars respectively beforeh...
-
Rafael Santos commented,
Child-ticket Side-conversations assigned to the needed group would address the Consultation use case.These can then be filtered in Business Rules by their own channel "Side-conversations", having t...
-
Rafael Santos commented,
Great update! Making it easier to copy formatting directly from Slack, as an example. Amisha Sharma, the link in the text seems to be broken due to that article's permissions. For more information...
-
Rafael Santos commented,
Alina Wright, +1 on Tiffany King's message. Likely restricted to your Google Workspace. Settings > Responses > Requires Sign In > Restrict to Zendesk and its trusted organizations.
-
Rafael Santos commented,
Hey Adam and Dave Dyson, I've played around with those and found its solution (proof below). The following will work for your example: {% if ticket.organization.custom_fields.key_account_cse == tru...