
Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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Total activity219
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Last activity
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Member since
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Following21 users
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Followed by0 users
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Votes35
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Subscriptions130
Activity overview
Latest activity by Rafael Santos-
Rafael Santos commented,
This is a gamechanger! Automatic Idle was a BIG requirement for us to move into the new Omnichannel routing. Looking forward to having an API Endpoint for Agent Statuses/Availabilities and enhanced...
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Rafael Santos commented,
+1 to what Alan Byrne has flagged. I also get errors for the following calls: zafClient.get('ticket.statusCategory'); zafClient.get('ticket.customStatus'); And when calling zafClient.get('ticke...
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Rafael Santos commented,
M Ibrahim Hayat Your ticket elements should be inside the ticket object, not the comment.Something like the following: { "ticket": { "subject": "Request: This is test", "comment": { "bo...
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Rafael Santos commented,
CJ Johnson should be https://usergroups.zendesk.com/chapters/
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Rafael Santos commented,
Katarzyna Karpinska, this is already the case with Answer Bot suggested articles, in which the link includes an access token within the URL Parameters. It would be great to be able to generate thos...
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Rafael Santos commented,
Hey Chirag Prajapat, Wrong topic, it would be better to ask this on the Community topic Zendesk SDKs Additionally, it'll make it easier if you could share more information as described in Getting ...
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Rafael Santos commented,
Amisha Sharma Cool shortcut! In this line, which other keyboard shortcuts is your team planning to add to the agent interface? It would be most interesting to have shortcuts to the "Take me" action...
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Rafael Santos commented,
Hi Colleen Hall, Amisha Sharma, could you please clarify whether the requirement is omnichannel routing or just Agent Workspace? From this article: From the announcement post:
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Rafael Santos commented,
Hi Barry Neary, it would be interesting to have to options to flag skills as "must have" and "optional" so that we could determine those which must matched in order to assign, while having others t...
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Rafael Santos commented,
This link seems to be broken: Can I rename an account where a ticket sharing agreement is setup.