Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
-
Total activity321
-
Last activity
-
Member since
-
Following34 users
-
Followed by1 user
-
Votes41
-
Subscriptions199
Activity overview
Latest activity by Rafael Santos-
Rafael Santos commented,
The conditions received_from and sent_to are respective to Ticket Sharing The condition object is formatted like: { "field" "sent_to", "operator": "is", "value": "1234567890987"} in which that I...
-
Rafael Santos commented,
Thanks Jakub Konik, my question has since been answered via the Zendesk AI Data Use Information article.
-
Rafael Santos commented,
We've been testing for the past 2 weeks and the summarization feature is the one we've got the most value from, as getting an overview of very long and complex ticket threads becomes very helpful a...
-
Rafael Santos commented,
Accessing your Zendesk account when your SSO service is down
-
Rafael Santos commented,
That's quite odd. What is that webhook linked to? Have you checked these documentation pages? https://developer.zendesk.com/documentation/webhooks/anatomy-of-a-webhook-request/
-
Rafael Santos commented,
That's cool, thanks for confirming. From this specific commit, it seems like this function has been present at least since 4.0.0, November 2019
-
Rafael Santos commented,
Brandon Hawker which version are you on? I find references of this being present since 5.1
-
Rafael Santos commented,
Greg Katechis, that refers to the Unity SDK, not the Support SDK for iOS Brandon Hawker, the documentation has this section Check for ticket updates, which suggests using the ZDKRequestProvider, ca...
-
Rafael Santos commented,
Best announcement of the day 🙌
-
Rafael Santos commented,
Exciting news! On the "Coming Soon" items, do we have rough ETAs for each? EDIT: fixed