Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
-
Total activity139
-
Last activity
-
Member since
-
Following5 users
-
Followed by0 users
-
Votes21
-
Subscriptions78
Activity overview
Latest activity by Rafael Santos-
Rafael Santos commented,
Steve Plichta, that should be the case, though the "Email capacity" and "Messaging capacity" limits would take care of it as expected.
-
Rafael Santos commented,
Hey Guillermo, note that the rollout ends on July 1st, so it might not yet be enabled for you. As per the instructions above, the feature documentation has a section on Enabling the new request li...
-
Rafael Santos commented,
Thanks for clarifying, Benjamin Kirsch It was enabled in our production instance last night, showing the following banner on the Email settings page: I've played around with it and am noticing tha...
-
Rafael Santos commented,
Hi Kristal Lam, could you please clarify the following? Is it announced tomorrow, or to be removed tomorrow?
-
Rafael Santos commented,
We've received a Support pop-up notification on Simplified email threading, though it's not available yet, as neither of the new placeholders seems to be rendering. Charles Nadeau Could you please ...
-
Rafael Santos commented,
Charles Nadeau Could you please clarify what will the placeholder {{quoted_content}} include? We'd like to adapt our email template to accommodate these.
-
Rafael Santos commented,
Jacob Christensen and John DiGregorio Language still works as expected, though not as described above. In your example: {% case ticket.requester.language %} The language is translated to the receiv...
-
Rafael Santos commented,
Antonio Naddeo I believe those will get sorted once the Custom Agent Status feature gets released. As far as I'm aware, based on how the Routing EAP is currently configured, the Online/Offline stat...
-
Rafael Santos commented,
These are amazing! Ability to view tickets for the calls still waiting in the queue within Support views Route calls to agents more than once Looking forward to having access to it. Rob Stack Inc...
-
Rafael Santos commented,
Exciting to see this Routing UI consolidation around Custom agent status, agent capacity, and skills. How are the Capacity rules planned to look like for GA?