Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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Recent activity by Rafael Santos-
Amisha Sharma Cool shortcut! In this line, which other keyboard shortcuts is your team planning to add to the agent interface? It would be most interesting to have shortcuts to the "Take me" action...
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Hi Colleen Hall, Amisha Sharma, could you please clarify whether the requirement is omnichannel routing or just Agent Workspace? From this article: From the announcement post:
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Hi Barry Neary, it would be interesting to have to options to flag skills as "must have" and "optional" so that we could determine those which must matched in order to assign, while having others t...
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This link seems to be broken: Can I rename an account where a ticket sharing agreement is setup.
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Hi Katarzyna Karpinska, Is there any news or ETA on the development and EAP for Article Multiplacement?
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It's important for us to have interaction options to define whether users can only view the data prepared for them in the dashboard, or if they can explore and find more about it. Specially for dif...
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We're using the image component to both add branding to our dashboards as well as add custom information that helps the viewer understand what they're seeing. (When the text component isn't enough,...
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Child-ticket Side-conversations assigned to the needed group would address the Consultation use case.These can then be filtered in Business Rules by their own channel "Side-conversations", having t...
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Great update! Making it easier to copy formatting directly from Slack, as an example. Amisha Sharma, the link in the text seems to be broken due to that article's permissions. For more information...
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Hey Adam and @..., I've played around with those and found its solution (proof below). The following will work for your example: {% if ticket.organization.custom_fields.key_account_cse == true %}Ye...