Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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Total activity317
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Last activity
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Following33 users
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Recent activity by Rafael Santos-
Hey Nova Dawn, the Support Fixes links point to PRs in Zendesk private GitHub Repos. @zendesk/zendesk_browser_tests @zendesk/zendesk @zendesk/zendesk_console
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Great update to unify the agent experience! If anyone looking, this field can be hidden or made read-only with Zendesk's own app Ticket Field Manager. FYI, one can install multiple instances of it ...
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Great news! Excited to have contextual dashboards available Kalle Windefalk, unlikely. It's crossed-out for the Classical Dashboard builder on the comparison article. Viewing and Sharing > Dashboar...
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Hey Gorka Cardona-Lauridsen, any ETA for CTS? On customizing filters, will we have the ability to prepare sets of filters for our users? As only showing few user-friendly filter fields, to avoid an...
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This is a gamechanger! Automatic Idle was a BIG requirement for us to move into the new Omnichannel routing. Looking forward to having an API Endpoint for Agent Statuses/Availabilities and enhanced...
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+1 to what Alan Byrne has flagged. I also get errors for the following calls: zafClient.get('ticket.statusCategory'); zafClient.get('ticket.customStatus'); And when calling zafClient.get('ticke...
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M Ibrahim Hayat Your ticket elements should be inside the ticket object, not the comment.Something like the following: { "ticket": { "subject": "Request: This is test", "comment": { "bo...
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CJ Johnson should be https://usergroups.zendesk.com/chapters/
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Katarzyna Karpinska, this is already the case with Answer Bot suggested articles, in which the link includes an access token within the URL Parameters. It would be great to be able to generate thos...
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Hey Chirag Prajapat, Wrong topic, it would be better to ask this on the Community topic Zendesk SDKs Additionally, it'll make it easier if you could share more information as described in Getting ...