Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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Recent activity by Rafael Santos-
Hey Guillermo, note that the rollout ends on July 1st, so it might not yet be enabled for you. As per the instructions above, the feature documentation has a section on Enabling the new request li...
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Thanks for clarifying, Benjamin Kirsch It was enabled in our production instance last night, showing the following banner on the Email settings page: I've played around with it and am noticing tha...
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Hi @..., could you please clarify the following? Is it announced tomorrow, or to be removed tomorrow?
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We've received a Support pop-up notification on Simplified email threading, though it's not available yet, as neither of the new placeholders seems to be rendering. Charles Nadeau Could you please ...
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Charles Nadeau Could you please clarify what will the placeholder {{quoted_content}} include? We'd like to adapt our email template to accommodate these.
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Jacob Christensen and John DiGregorio Language still works as expected, though not as described above. In your example: {% case ticket.requester.language %} The language is translated to the receiv...
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These are amazing! Ability to view tickets for the calls still waiting in the queue within Support views Route calls to agents more than once Looking forward to having access to it. Rob Stack Inc...
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Exciting to see this Routing UI consolidation around Custom agent status, agent capacity, and skills. How are the Capacity rules planned to look like for GA?
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Hi Chika Chima, will we have an API endpoint to restrict agent access to attachments? Something similar to the Redaction endpoint /api/v2/tickets/{ticket_id}/comments/{comment_id}/attachments/{atta...
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+1 on this idea. It would be interesting to have a placeholder object with properties related to SLA events and SLA targets. Imagining that if applied, one could obtain the currently applied SLA Po...