Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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Total activity255
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Last activity
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Recent activity by Rafael Santos-
M Ibrahim Hayat Your ticket elements should be inside the ticket object, not the comment.Something like the following: { "ticket": { "subject": "Request: This is test", "comment": { "bo...
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CJ Johnson should be https://usergroups.zendesk.com/chapters/
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Katarzyna Karpinska, this is already the case with Answer Bot suggested articles, in which the link includes an access token within the URL Parameters. It would be great to be able to generate thos...
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Hey Chirag Prajapat, Wrong topic, it would be better to ask this on the Community topic Zendesk SDKs Additionally, it'll make it easier if you could share more information as described in Getting ...
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Amisha Sharma Cool shortcut! In this line, which other keyboard shortcuts is your team planning to add to the agent interface? It would be most interesting to have shortcuts to the "Take me" action...
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Hi Colleen Hall, Amisha Sharma, could you please clarify whether the requirement is omnichannel routing or just Agent Workspace? From this article: From the announcement post:
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Hi Barry Neary, it would be interesting to have to options to flag skills as "must have" and "optional" so that we could determine those which must matched in order to assign, while having others t...
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This link seems to be broken: Can I rename an account where a ticket sharing agreement is setup.
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Hi Katarzyna Karpinska, Is there any news or ETA on the development and EAP for Article Multiplacement?
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It's important for us to have interaction options to define whether users can only view the data prepared for them in the dashboard, or if they can explore and find more about it. Specially for dif...