Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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Recent activity by Rafael Santos-
That's quite odd. What is that webhook linked to? Have you checked these documentation pages? https://developer.zendesk.com/documentation/webhooks/anatomy-of-a-webhook-request/
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That's cool, thanks for confirming. From this specific commit, it seems like this function has been present at least since 4.0.0, November 2019
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Brandon Hawker which version are you on? I find references of this being present since 5.1
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Greg Katechis, that refers to the Unity SDK, not the Support SDK for iOS Brandon Hawker, the documentation has this section Check for ticket updates, which suggests using the ZDKRequestProvider, ca...
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Exciting news! On the "Coming Soon" items, do we have rough ETAs for each? EDIT: fixed
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Best announcement of the day 🙌
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Exciting news! Great complement to Intelligence in the Context Panel. Is the data shared on those kept secure and not used by their GPT engine for its training?
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FYI, you can use html_body instead of body to use HTML in your comment's formatting.
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I'd start by checking the following: On the voice comment object, were the numbers you've added to "from" and "to" in E164 format? Were those numbers associated with existing Users? If so, are tho...
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For the ticket's custom_fields object, you'll want to provide the custom_field's id and its custom_field_option's value. For a given Ticket custom field example: { "ticket_fied": { "id": 123456...