Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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Total activity357
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Last activity
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Member since
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Following42 users
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Followed by1 user
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Comments
Votes on activity by Rafael Santos-
Jacob the Moderator and John DiGregorio Language still works as expected, though not as described above. In your example: {% case ticket.requester.language %} The language is translated to the rece...
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Hi Chika Chima, will we have an API endpoint to restrict agent access to attachments? Something similar to the Redaction endpoint /api/v2/tickets/{ticket_id}/comments/{comment_id}/attachments/{atta...
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+1 on this idea. It would be interesting to have a placeholder object with properties related to SLA events and SLA targets. Imagining that if applied, one could obtain the currently applied SLA Po...
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Metric Events are an available sideload when looking for a single Ticket: GET /api/v2/tickets/{ticket_id}?include=metric_events Side-Loading > Supported Endpoints > Tickets
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I believe this belongs in Feedback - Voice (Talk) By "conclusion mode after ending a call" do you mean Call wrap-up?
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Riah Lao yes, you can use double quotes there, and Else If works too. {% if ticket.brand == "XYZ's" %}Action A{% elsif ticket.brand == "IJK" %}Action B{% else %}Action C{% endif %} You'll find more...
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Hey Desh Naik, are you using the following endpoint? POST /api/v2/tickets If to be called in bulk, it would be preferable to use: POST /api/v2/tickets/create_many While 'x-rate-limit-remaining' ide...
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Additionally, we can include the Macro's ID in the ticket's macro_id field, so that it shows on the ticket audits.
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+1 to being able to link a Schedule to a Calendar to define holidays. It would be amazing to have the option to link to a team calendar to identify working ours and Out-of-Office, such as what's av...
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John Costello This was for the Support figures.Edit: We now have Drill-In for Chat and Talk, and those are showing accurate counts for Chat, while very weird ones for Talk agents.