Rafael Santos

1. Zendesk updates
2. Release Notes
3. Release notes through 2023-02-03

Hey Nova Dawn, the Support Fixes links point to PRs in Zendesk private GitHub Repos. @zendesk/zendesk_browser_tests @zendesk/zendesk @zendesk/zendesk_console

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• Rafael Santos
• Edited February 06, 2023 16:17
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing a unified look for the Requester field in tickets

Great update to unify the agent experience! If anyone looking, this field can be hidden or made read-only with Zendesk's own app Ticket Field Manager. FYI, one can install multiple instances of it ...

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• Rafael Santos
• Edited February 03, 2023 17:52
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the ability to dynamically adapt dashboard data based on viewer

Great news! Excited to have contextual dashboards available Kalle Windefalk, unlikely. It's crossed-out for the Classical Dashboard builder on the comparison article. Viewing and Sharing > Dashboar...

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• Rafael Santos
• Created January 31, 2023 18:16
• 0 votes

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing custom fields filtering in the new request list experience

Hey Gorka Cardona-Lauridsen, any ETA for CTS? On customizing filters, will we have the ability to prepare sets of filters for our users? As only showing few user-friendly filter fields, to avoid an...

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• Rafael Santos
• Created January 31, 2023 17:34
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing idle timeout for unified agent statuses

This is a gamechanger! Automatic Idle was a BIG requirement for us to move into the new Omnichannel routing. Looking forward to having an API Endpoint for Agent Statuses/Availabilities and enhanced...

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• Rafael Santos
• Created January 19, 2023 14:16
• 2 votes

1. Zendesk updates
2. Developer updates
3. Apps Support API: Custom Ticket Statuses

+1 to what Alan Byrne has flagged. I also get errors for the following calls: zafClient.get('ticket.statusCategory'); zafClient.get('ticket.customStatus'); And when calling zafClient.get('ticke...

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• Rafael Santos
• Created December 22, 2022 13:37
• 0 votes

1. Community
2. Zendesk APIs
3. Applying macros in the create ticket POST request?

M Ibrahim Hayat Your ticket elements should be inside the ticket object, not the comment.Something like the following: {  "ticket": {    "subject": "Request: This is test",    "comment": {     "bo...

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• Rafael Santos
• Created November 18, 2022 11:50
• 0 votes

1. Zendesk updates
2. Announcements
3. Zendesk User Groups Have Launched!

CJ Johnson should be https://usergroups.zendesk.com/chapters/

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• Rafael Santos
• Created November 09, 2022 19:22
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Ability to have shareable link available without login

Katarzyna Karpinska, this is already the case with Answer Bot suggested articles, in which the link includes an access token within the URL Parameters. It would be great to be able to generate thos...

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• Rafael Santos
• Created October 20, 2022 13:18
• 0 votes

1. Community
2. Zendesk SDKs
3. After implement Zendesk library got ERROR At run time

Hey Chirag Prajapat, Wrong topic, it would be better to ask this on the Community topic Zendesk SDKs  Additionally, it'll make it easier if you could share more information as described in Getting ...

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• Rafael Santos
• Created October 20, 2022 12:10
• 0 votes