Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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Total activity357
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Last activity
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Member since
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Following42 users
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Followed by1 user
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Votes48
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Subscriptions223
Activity overview
Latest activity by Rafael Santos-
Rafael Santos commented,
I'd like to strongly disrecommend storing Auth data in your theme, be it on script.js or other. If you're interested in showing your end-user's tickets, you could use the Requests API using their o...
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Rafael Santos commented,
Hey Asim Chakraborty (TJ), In your shared example, you'd create a proactive ticket on behalf of the customer, sent by the authenticated user (you). To submit the ticket on behalf of the User, you c...
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Rafael Santos commented,
Thanks, everyone liked this! 🙌 Luca Baldini1 - I assume so.2 - Should follow the same as it does now for the 10, having the top 30 available views showing up. Darren Bell, that's possible for Admin...
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Rafael Santos commented,
Hey Viktor Osetrov, that article is currently unavailable.
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Rafael Santos commented,
This is awesome! Although your example mentions the concurrency between 2 agents, will this work along with other Tag changes, such as those from the following endpoints: /api/v2/tickets/:ticket_i...
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Rafael Santos commented,
View-only access should be kept for longer unless there are easy migration tools for older dashboards. Due to Explore not having an Import/Export functionality, building some dashboards would take ...
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Rafael Santos commented,
David Blevins, Peter Piek, This was an update to the Guide Templating API, not the Help Center's REST API. The Templating API is what your Zendesk Guide Theme can use to retrieve and display differ...
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Rafael Santos commented,
There was a Service Incident today which has since been fixed. Since approximately 01:24 UTC on July 12, 2023, bulk requests to create, update or delete many organizations have been silently faili...
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Rafael Santos commented,
Stephen, although not a problem, when using the tickets/update_many endpoint one has to keep in mind that it enforces safe_update: True, and that there's a rate limit for queued job statuses to Upd...
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Rafael Santos commented,
The split between update type and being able to select calendar vs business hours for each is a great addition, as some are conditioned by agent availability, others by end-user experience and its'...