Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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Total activity256
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Last activity
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Recent activity by Rafael Santos-
Great update! +1 on Jacob's suggestion: Blocking merges from different requesters/brands/orgs altogether, as a setting.
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Great news! Been waiting to have this for a while 🙌 It's a must have for us to start using the new Omnichannel routing engine.
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Major UI changes, and this may count as one, should have a time interval between announcement and "Rollout start". +1 on having this as customizable, as there are Pros and Cons for each. I'd be rat...
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Hey everyone, this seems to be live now.I'm seeing the new Sandbox Banner in our sandbox instances:
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I've noticed a new banner on our Sandbox instances Found it as sandbox_banner in our Sandbox instances' settings. Nova Dawn, could you please confirm?
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Howie Paul Yes, that can be done. 2 example triggers below: Trigger 1 Conditions Ticket Is Created Channel Is Email Received at Is incidents@domain.zd.com Actions Type - Incident Trigger 2 Con...
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Toby Sterrett, this seems to be side_conversations_redaction. Will the feature side_conversations_slack_edit suggest that we'll get an update in the Ticket's side conversation if a message in the S...
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Would an App be available both in its App and the All apps component? Also, are these customizable per Contextual Workspace, or Agent Role?Could the same component space be populated by 2 different...
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Could this be added as a setting which we can either opt-out or opt-into?Ideally with the option to define our preference before the roll-out.
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Could this be updated to count from the time a ticket is archived instead of the date the email is received? So that one can fully audit a tickets' emails until a specific period after archived. Co...