Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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Total activity317
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Last activity
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Following33 users
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Votes on activity by Rafael Santos-
Cool update!Scott Allison Will we have the option to customise the amber badge's time threshold, instead of 15 minutes? If so, would it be customisable per SLA Policy?
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Major UI changes, and this may count as one, should have a time interval between announcement and "Rollout start". +1 on having this as customizable, as there are Pros and Cons for each. I'd be rat...
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Scott Allison, We'd use it to define what would be in risk of breach, though that can vary per SLA Policy, as there are different SLA Targets' times for different teams and lines of business. Team ...
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Could this be updated to count from the time a ticket is archived instead of the date the email is received? So that one can fully audit a tickets' emails until a specific period after archived. Co...
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New conditions and actions for triggers These will be huge for us. Could you please clarify what's the rollout period for the Attachments condition? I've just checked and we already have the new ...
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Best announcement of the day 🙌
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Exciting news! Great complement to Intelligence in the Context Panel. Is the data shared on those kept secure and not used by their GPT engine for its training?
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Hey everyone, this seems to be live now.I'm seeing the new Sandbox Banner in our sandbox instances:
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This is a gamechanger! Automatic Idle was a BIG requirement for us to move into the new Omnichannel routing. Looking forward to having an API Endpoint for Agent Statuses/Availabilities and enhanced...
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All user objects have the ID property, and External ID if present. Example: {{ ticket.requester.id }} {{ ticket.assignee.id }} {{ ticket.requester.name }} {{ ticket.requester.first_name }} The pl...