Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
-
Total activity230
-
Last activity
-
Member since
-
Following21 users
-
Followed by0 users
-
Votes36
-
Subscriptions136
Comments
Votes on activity by Rafael Santos-
Cool update!Scott Allison Will we have the option to customise the amber badge's time threshold, instead of 15 minutes? If so, would it be customisable per SLA Policy?
-
Scott Allison, We'd use it to define what would be in risk of breach, though that can vary per SLA Policy, as there are different SLA Targets' times for different teams and lines of business. Team ...
-
New conditions and actions for triggers These will be huge for us. Could you please clarify what's the rollout period for the Attachments condition? I've just checked and we already have the new ...
-
This is a gamechanger! Automatic Idle was a BIG requirement for us to move into the new Omnichannel routing. Looking forward to having an API Endpoint for Agent Statuses/Availabilities and enhanced...
-
These are amazing! Ability to view tickets for the calls still waiting in the queue within Support views Route calls to agents more than once Looking forward to having access to it. Rob Stack Inc...
-
All user objects have the ID property, and External ID if present. Example: {{ ticket.requester.id }} {{ ticket.assignee.id }} {{ ticket.requester.name }} {{ ticket.requester.first_name }} The pl...
-
Hey Gorka Cardona-Lauridsen, would this new feature encompass the usage of Custom Ticket Status? It would be great to be able to apply a sorting filter to the custom status we want them to look at ...
-
Hey Richard Heindl, you might be able to achieve this via the API through the usage of Relationships, establishing a Relationship between zen:organizations as source and target objects, as well as ...
-
Great news!Thinking of workflows similar to what's possible in JIRA with linked issues for dependencies, or otherwise linking users in revision or approval workflows. With that in mind, will this b...
-
Just one note there.On step 2, the Request method should be PUT instead of GET. API Reference / Ticketing / Users / #Update User PUT /api/v2/users/{user_id} Also, this might fail if you have Valida...