Admin Revops

In the spirit of optimizing CX for both Customers and Agents, I would like to be able to condition the values displayed in a drop-down list field to a previous completed field.

For example: While completing a contact form, I have mandatory two fields to complete:

1. Country: a drop-down list field containing 3 values:
   1.  France, Italy, Spain.
2. City: a drop-down list field containing 12 values:
   1. Paris, Marseille, Bordeaux, Lille, Roma, Napoli, Milano, Venice, Madrid, Barcelona, Sevilla, Bilbao.

The expected behavior is the following:

• IF Value “France” is selected in the "Country" drop-down list field
• THEN the "City" drop-down list field should only display the associated values: "Paris", "Marseille", "Bordeaux", “Lille".

The remaining values shall be not be displayed:

•  as it would trigger inaccuracies/errors to fix in my reporting 
• as I want my Customers/Agents to save time by not having to scroll down all values

Best,

Hello ! We're wondering if anyone had this issue, and how they've solved it.

We're planning to switch from the classic answer bot to the messaging answer bot, but something has caught our eyes in the flow builder : 
In the classic answer bot, you can get automated articles suggestions from the keyword typed by the requester. But, it seems that this functionality is not available in the flow builder : you can only recommend 6 articles manually. 

Did anyone managed to add automated articles suggestion to their messaging bots ? Maybe through an API call ? I know that the default reaction of the flow builder when the question is not recognized is to search for a matching article from the requester keyword, but is there any way to actually add this to our flow ?

Thanks in advance ! 

Hello ! 

As described in the comments above, a media library would be a relevant and a much appreciated addition to the guide module ! 

I agree, this is a critical feature that would be very useful.