Laurenz

1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

Is there a way to sort tickets by subject? ExampleSample Subject #12344Sample subject #12345Sample subject #12346

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• Laurenz
• Created July 27, 2022 21:35
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Need to have visibility on who hung up first

+1

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• Laurenz
• Created July 21, 2022 15:08
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. views should include the condition "subject"

Why is this still not a thing? This should be an easy thing to add, so I don't know why this is still missing in the conditions.

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• Laurenz
• Created May 20, 2022 20:33
• 0 votes