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Spencer Mertel's Avatar

Spencer Mertel

Joined Oct 26, 2023

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Last activity Oct 26, 2023

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Spencer Mertel commented,

CommentBuilding reports

I see Average Chat Concurrency defined as "The average number of active chats per agent per hour.", but wouldn't this definition refer more to a contacts-per-hour?  The same question for minimum and maximum concurrency.

View comment · Posted Oct 26, 2023 · Spencer Mertel

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