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Spencer Mertel
Joined Oct 26, 2023
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Last activity Oct 26, 2023
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Latest activity by Spencer Mertel
Spencer Mertel commented,
CommentBuilding reports
I see Average Chat Concurrency defined as "The average number of active chats per agent per hour.", but wouldn't this definition refer more to a contacts-per-hour? The same question for minimum and maximum concurrency.
View comment · Posted Oct 26, 2023 · Spencer Mertel
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