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Gigi Reist

Joined Mar 31, 2022

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Last activity Jun 14, 2023

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ACTIVITY OVERVIEW

Latest activity by Gigi Reist

Gigi Reist commented,

CommentHow to solve issues with the email channel

Edit* Turns out the password to the email account was changed and ZD and the email account were no longer in sync. Disconnecting and reconnecting resolved the issue.

I am having the same issue as Onur above.

View comment · Edited Jun 14, 2023 · Gigi Reist

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Gigi Reist commented,

CommentTicket automation and collaboration

Are there plans to make this available for lower tier plans like Growth and Professional, or will this be restricted to Enterprise and up?

View comment · Posted Aug 03, 2022 · Gigi Reist

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Gigi Reist commented,

CommentSetting up Zendesk Guide

Is it possible to download the Zendesk provided SSL certificate?

View comment · Posted May 13, 2022 · Gigi Reist

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Gigi Reist commented,

CommentGlobal security and user access

I am trying to set up a second Help Center under a different brand for our employees. Is it possible to have two Help Centers; one that is Open for our customers and another that is Closed for our employees?

View comment · Posted May 02, 2022 · Gigi Reist

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Gigi Reist commented,

Community comment Feedback - Ticketing system (Support)

Popping in from 2022 also requesting this feature! 

View comment · Posted Apr 06, 2022 · Gigi Reist

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Gigi Reist commented,

CommentLive chat agent guide

Sometimes when trying to cycle through tabs using the keyboard shortcuts they seem to stop working. As in, I will be able to use WIN+CTRL+, once and then it no longer works. 

What is the cause of this? I have tried seeing if it is because of the type of tab that is open, or if clicking elsewhere on the screen will get it to work again, but I can't seem to identify a common thread.

View comment · Posted Mar 31, 2022 · Gigi Reist

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