Gigi Reist

1. Email
2. ...
3. How to solve issues with the email channel
4. Customer emails don't show up in Zendesk

Edit* Turns out the password to the email account was changed and ZD and the email account were no longer in sync. Disconnecting and reconnecting resolved the issue.I am having the same issue as On...

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• Gigi Reist
• Edited June 14, 2023 19:03
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Viewing intelligent triage predictions and suggested macros

Are there plans to make this available for lower tier plans like Growth and Professional, or will this be restricted to Enterprise and up?

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• Gigi Reist
• Created August 03, 2022 15:29
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Host mapping - Changing the URL of your help center

Is it possible to download the Zendesk provided SSL certificate?

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• Gigi Reist
• Created May 13, 2022 15:49
• 0 votes

1. Account
2. ...
3. Global security and user access
4. Understanding options for end-user access and sign-in

I am trying to set up a second Help Center under a different brand for our employees. Is it possible to have two Help Centers; one that is Open for our customers and another that is Closed for our ...

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• Gigi Reist
• Created May 02, 2022 17:25
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Drag and drop for ticket tabs

Popping in from 2022 also requesting this feature! 

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• Gigi Reist
• Created April 06, 2022 20:00
• 1 vote

1. Chat
2. ...
3. Live chat agent guide
4. Navigating the dashboard with keyboard shortcuts

Sometimes when trying to cycle through tabs using the keyboard shortcuts they seem to stop working. As in, I will be able to use WIN+CTRL+, once and then it no longer works.  What is the cause of t...

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• Gigi Reist
• Created March 31, 2022 21:15
• 0 votes