Sacbe Alfonsina Ibarra E
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Total activity14
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Last activity
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Activity overview
Latest activity by Sacbe Alfonsina Ibarra E-
Sacbe Alfonsina Ibarra E commented,
Hi, Is it possible to set up a Talk line that we already have on whatsapp with Zendesk?
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Sacbe Alfonsina Ibarra E commented,
Can you use omnichannel routing with side conversations? We have a backoffice team that only receives tickets via side conversations. They are not light agents, and they would like to use the capac...
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Sacbe Alfonsina Ibarra E commented,
We turned on omnichannel routing but the moment we turned it on all the calls were rejected with the message of "outside of business hours". Is there any additional set up that I need to do for omn...
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Sacbe Alfonsina Ibarra E commented,
Can you give me more details on what doesn't work with whatsapp regarding data capture? Maybe an example of what I wouldn't be able to do?
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Sacbe Alfonsina Ibarra E commented,
Thank you @... I guess my question is, if I have skill based routing set up how would it interact with omnichannel routing? Would I be able to keep both or would I need to choose between one or the...
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Sacbe Alfonsina Ibarra E commented,
Is it possible to combine omnichannel routing with skill based routing? I am also confused, what's the difference between using groups or using skills?
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Sacbe Alfonsina Ibarra E commented,
Hi! When are you planning for SLA policies to support chat or messaging tickets? Those are extremely important channels for us your Latam customers. It's more common for us to use chat/messaging th...