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Kelly 😇
Joined Mar 28, 2022
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Last activity Dec 28, 2023
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Latest activity by Kelly 😇
Kelly 😇 commented,
I am trying to send immediate satisfaction surveys and in following your above directions I am not seeing "Satisfaction" offered as an option under "add condition". Help
View comment · Posted Jul 06, 2023 · Kelly 😇
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Kelly 😇 commented,
This link is still not working, I saw it mentioned above in 2021. Thanks
Community Tip! Check out this tip to see how Andrew sets reminders for On-hold tickets.
View comment · Posted Aug 31, 2022 · Kelly 😇
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Kelly 😇 commented,
I am trying to add a "light agent" and I keep getting a pop-up Email already in use.
How can I add him? Thank you!
View comment · Posted Jul 12, 2022 · Kelly 😇
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Kelly 😇 commented,
Is there a way to access a list of the comments so we may work on improving with guidance from the "bad" review and share the 'good' reviews? Thanks!!
View comment · Posted Jun 09, 2022 · Kelly 😇
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Kelly 😇 commented,
I disabled my Slack app because the flow stopped on Slack and immediately"enabled" it again, yet if keeps defaulting to "disabled" I cannot get it to stay in Enabled apps! Help!
View comment · Posted Jun 07, 2022 · Kelly 😇
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Kelly 😇 commented,
Hi,
Is there a way to see the "comments" beyond seven days? We would like to chart the comments to help our CS dept. Currently, we see "with comment" for seven days and cannot go back a few months or month by month. Is there a way to set this up? We have the Suite Growth Plan, thanks!
View comment · Posted Apr 06, 2022 · Kelly 😇
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Kelly 😇 commented,
Hi Gab,
We are on the Growth plan, so I do not have access to the query level? Do I?
"Have you tried drilling into these values at the query level?"
I am curious why all my previous months show 8 or under and Feb/March shows in the 90s.
Could this be a bug?
View comment · Posted Apr 05, 2022 · Kelly 😇
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Kelly 😇 created a post,
For the last two months, my "First and Full resolution time median" (both Feb and March) is showing over 96. hours!
My previous months are 8 hours or less. Is this a bug?
Posted Mar 28, 2022 · Kelly 😇
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Kelly 😇 created a post,
How do I see satisfaction rating comments to chart them to improve upon based on comments? Beyond 7 days?
Thanks!
Posted Mar 28, 2022 · Kelly 😇
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