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Kelly ๐Ÿ˜‡'s Avatar

Kelly ๐Ÿ˜‡

Joined Mar 28, 2022

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Last activity Dec 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Kelly ๐Ÿ˜‡

Kelly ๐Ÿ˜‡ commented,

CommentService Level Agreements (SLA), macros, and CSAT

I am trying to send immediate satisfaction surveys and in following your above directions I am not seeing "Satisfaction" offered as an option under "add condition". Help

View comment ยท Posted Jul 06, 2023 ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡ commented,

CommentTicket management

This link is still not working, I saw it mentioned above in 2021. Thanks
Community Tip! Check out this tip to see how Andrew sets reminders for On-hold tickets.

View comment ยท Posted Aug 31, 2022 ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡ commented,

CommentTeam members and groups

I am trying to add a "light agent" and I keep getting a pop-up Email already in use.

How can I add him? Thank you! 

View comment ยท Posted Jul 12, 2022 ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡ commented,

CommentMeasuring success

Is there a way to access a list of the comments so we may work on improving with guidance from the "bad" review and share the 'good' reviews? Thanks!! 

View comment ยท Posted Jun 09, 2022 ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡ commented,

CommentApps and the Zendesk Marketplace

I disabled my Slack app because the flow stopped on Slack and immediately"enabled" it again, yet if keeps defaulting to "disabled" I cannot get it to stay in Enabled apps! Help! 

 

 

View comment ยท Posted Jun 07, 2022 ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡ commented,

CommentMeasuring success

Hi,

Is there a way to see the "comments" beyond seven days? We would like to chart the comments to help our CS dept. Currently, we see "with comment" for seven days and cannot go back a few months or month by month. Is there a way to set this up? We have the Suite Growth Plan, thanks!

View comment ยท Posted Apr 06, 2022 ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡ commented,

Community comment Q&A - Reporting and analytics

Hi Gab,

We are on the Growth plan, so I do not have access to the query level? Do I?
"Have you tried drilling into these values at the query level?" 

I am curious why all my previous months show 8 or under and Feb/March shows in the 90s

Could this be a bug? 

 

View comment ยท Posted Apr 05, 2022 ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡ created a post,

Post Q&A - Reporting and analytics

For the last two months, my "First and Full resolution time median" (both Feb and March) is showing over 96. hours! 

My previous months are 8 hours or less.  Is this a bug? 

Posted Mar 28, 2022 ยท Kelly ๐Ÿ˜‡

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Kelly ๐Ÿ˜‡ created a post,

Post Q&A - Reporting and analytics

How do I see satisfaction rating comments to chart them to improve upon based on comments? Beyond 7 days? 

Thanks! 

Posted Mar 28, 2022 ยท Kelly ๐Ÿ˜‡

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