Kelly Rica
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Recent activity by Kelly Rica-
I am trying to send immediate satisfaction surveys and in following your above directions I am not seeing "Satisfaction" offered as an option under "add condition". Help
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This link is still not working, I saw it mentioned above in 2021. ThanksCommunity Tip! Check out this tip to see how Andrew sets reminders for On-hold tickets.
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I am trying to add a "light agent" and I keep getting a pop-up Email already in use. How can I add him? Thank you!
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Is there a way to access a list of the comments so we may work on improving with guidance from the "bad" review and share the 'good' reviews? Thanks!!
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I disabled my Slack app because the flow stopped on Slack and immediately"enabled" it again, yet if keeps defaulting to "disabled" I cannot get it to stay in Enabled apps! Help!
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Hi, Is there a way to see the "comments" beyond seven days? We would like to chart the comments to help our CS dept. Currently, we see "with comment" for seven days and cannot go back a few months ...
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Hi Gab, We are on the Growth plan, so I do not have access to the query level? Do I?"Have you tried drilling into these values at the query level?" I am curious why all my previous months show 8 o...