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Kelly R

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Recent activity by Kelly R Recent activity Votes
  • Efficiency Resolution time

    For the last two months, my "First and Full resolution time median" (both Feb and March) is showing over 96. hours!  My previous months are 8 hours or less.  Is this a bug? 

  • Satisfaction Rated comments

    How do I see satisfaction rating comments to chart them to improve upon based on comments? Beyond 7 days?  Thanks!