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Kelly R

  • Total activity
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Votes on activity by Kelly R Recent activity Votes

  • Efficiency Resolution time

    1. Community
    2. Zendesk Suite Q&A

    For the last two months, my "First and Full resolution time median" (both Feb and March) is showing over 96. hours!  My previous months are 8 hours or less.  Is this a bug? 

    • Kelly R
    • Created
    • 2 followers
    • 3 comments
    • 0 votes

  • Satisfaction Rated comments

    1. Community
    2. Zendesk Suite Q&A

    How do I see satisfaction rating comments to chart them to improve upon based on comments? Beyond 7 days?  Thanks! 

    • Kelly R
    • Created
    • 2 followers
    • 1 comment
    • 0 votes