Eric Tung
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Activity overview
Latest activity by Eric Tung-
Eric Tung commented,
Just noticed this limitation as well. CCs should be included in the ticket after the email is forwarded to Zendesk. Now I have to manually re-add all the CCs in the ticket, which is annoying. When ...
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Eric Tung created a post,
Assign agent role to a different user while having one agent only in the Zendesk subscription
Currently our Zendesk Suite Professional includes one agent, and I'm the only agent for our account. Now I want to downgrade myself as light agent and assign the agent role to another user, however...