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Srinivas Gundeti
Joined Aug 30, 2023
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Last activity Aug 30, 2023
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Latest activity by Srinivas Gundeti
Srinivas Gundeti commented,
ticket created in zendesk with normal body, after ticket creation I am updating same ticket with html body, some data is erased from ticket. like address information. please can some one help. this is my java code.
StringBuffer downMsgHtml = new StringBuffer();
Comment commentHtml = new Comment();
if (siteDownList != null && siteDownList.size() > 0) {
OutageHistoryTicketsTable(downMsgHtml, siteDownList.get(0), urlMap);
if (downMsgHtml != null && downMsgHtml.length() > 0) {
commentHtml.setHtmlBody(downMsgHtml.toString());
commentHtml.setPublic(false);
createdTicket.setComment(commentHtml);
zd.updateTicket(createdTicket);
}
}
View comment · Posted Aug 30, 2023 · Srinivas Gundeti
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