Hi Dainne Lucena

Firstly you may want to relook in your reply to Caitlin Whitney on Aug 5th, as per stated in this article on top.

"When an email or Slack side conversation that belongs to a closed or archived ticket receives a reply, a follow-up ticket is automatically created. The new ticket will have the side conversation in it and keep the original assignee and group value."

Which indeed is true, see below, it keeps the original assignee and group value.

So Side conversation follow-up tickets doesn't function entirely the same as normal follow-up tickets.

I too am facing the same issue raised by Caitlin Whitney, For follow-ups to Side Conversations on Closed tickets, Zendesk automatically creates a new ticket for the side conversation and assigns it to the same last group/assignee of the original ticket, regardless of who created the side conversation. I would like to disable this automatic group/assignee behavior during the creation of the Side Conversation Follow-up OR is there any way to control who the follow-up ticket is assigned to?

I have been trying out multiple trigger to catch/ identify such tickets but to no avail, could some please advice me on what are the condition required for it? TQ