Hiroo Japan
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Total activity25
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Last activity
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Member since
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Following0 users
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Votes8
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Activity overview
Latest activity by Hiroo Japan-
Hiroo Japan commented,
Hi Barry NearyWe had switched over to Omnichannel for a few weeks already, and so far we are liking it. We are happy that the Messaging & Email tickets are routed/ assigned to agents directly. We n...
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Hiroo Japan commented,
Hi Barry Neary, Kudos for being an active PO, I would like to echo the sentiments here, both options are viable depending on situation. It would be great that we are able to switch up or down when ...
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Hiroo Japan commented,
Hi Riah Lao, In order to use Omnichannel, it is a must to switch On Agent Workspace and Messaging before the Omnichannel Routing option would appear on yr Admin options. I was facing a noobs moment...
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Hiroo Japan commented,
Hi ZD Team,Able to advised it there any option available so that when a Side Conversation is being Replied to it would also be able to Notify the Follower other than the Assignee?Currently, there i...
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Hiroo Japan commented,
Hi @Amy Malka,I would like to seek some clarification from you, in specific to the matter:- Workflow for follow-up tickets created for side conversations - when someone replies to a side conversati...
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Hiroo Japan commented,
Hi Dainne Lucena Firstly you may want to relook in your reply to Caitlin Whitney on Aug 5th, as per stated in this article on top."When an email or Slack side conversation that belongs to a closed ...
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Hiroo Japan commented,
Hi ZD Team, Just wondering why is there no "Is Not" condition available for Side Conversation? Is there any plans to add this option?
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Hiroo Japan commented,
Hi ZD Team, Sorry if I had missed out, is there any reporting tool in Explore to measure the performance of this function in specific? So far, the default "Zendesk Answer Bot" report is more or le...
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Hiroo Japan commented,
Hi Barry Neary, I am really interested to switch over Omnichannel and I am happy to know that most channels which I manage are supported, however, able to advised if Chat & Telegram via Integration...