Thomas Walker
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Last activity
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Activity overview
Latest activity by Thomas Walker-
Thomas Walker commented,
Binh Du - This page outlines what you need to do to get set up for that use case.
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Thomas Walker commented,
Phil Andrews - What you are looking to do is possible. If you are part of Support Driven Slack, you can see a complete walk through of how that would be done, but the pieces that are necessary to m...
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Thomas Walker commented,
With the introduction of Custom Ticket Status', is there a placeholder for this status? From my testing, it looks like {{ticket.status}} still just references the OOTB status options.
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Thomas Walker commented,
Thank you all for this thread, this just walked me through getting this setup for a similar solution.
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Thomas Walker commented,
Why do linked text sections not get transferred when you create a ticket via the integration?Eg: This is a test link that will not be clickable when you create a ticket from it, it will just be the...
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Thomas Walker commented,
FYI, this link is dead:
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Thomas Walker commented,
+1 to this needing to exist. We use Zendesk and Slack to support our customers and have integrated the two for this purpose today, but our internal IT team uses Zendesk as well. IT currently is at ...
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Thomas Walker commented,
One more incompatibility with the current Agent Workspace Markdown functionality is that when using a code block, it will not ignore curly bar formatting when it matches native Zendesk functions. e...