Tom Walker

1. Objects and rules
2. ...
3. Workflows
4. Zendesk Support placeholders reference

With the introduction of Custom Ticket Status', is there a placeholder for this status? From my testing, it looks like {{ticket.status}} still just references the OOTB status options.

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• Tom Walker
• Created January 19, 2023 23:57
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to format a comment when using Notify active webhook action?

Thank you all for this thread, this just walked me through getting this setup for a similar solution.

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• Tom Walker
• Created December 16, 2022 23:21
• 0 votes

1. Apps and integrations
2. ...
3. Slack integration
4. Using the Slack for Zendesk Support integration

Why do linked text sections not get transferred when you create a ticket via the integration?Eg: This is a test link that will not be clickable when you create a ticket from it, it will just be the...

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• Tom Walker
• Created November 16, 2022 22:39
• 0 votes

1. Apps and integrations
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

FYI, this link is dead:

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• Tom Walker
• Created November 16, 2022 21:55
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Attach multiple Zendesk domains, single Slack team

+1 to this needing to exist. We use Zendesk and Slack to support our customers and have integrated the two for this purpose today, but our internal IT team uses Zendesk as well. IT currently is at ...

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• Tom Walker
• Created September 16, 2022 21:22
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Raw Markdown support in Agent workspace

One more incompatibility with the current Agent Workspace Markdown functionality is that when using a code block, it will not ignore curly bar formatting when it matches native Zendesk functions. e...

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• Tom Walker
• Created August 15, 2022 23:06
• 0 votes