Mark Kindy

1. Objects and rules
2. ...
3. Workflows
4. Trigger conditions and actions reference

Anton de YoungWe recently were told by Zendesk Support that we can't use the following in tandem: Condition: Ticket:Group = "Group Name" Condition: Current User = End User The reasoning that was ...

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• Mark Kindy
• Edited February 02, 2023 01:32
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Brett L I can understand that you are frustrated with whatever is going on with your environment. Just to clear the air though, it seems like this update hasn't resulted in the same issues that you...

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• Mark Kindy
• Created June 23, 2022 16:56
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Erica C.  Thank you for providing that context! I had not reviewed that. I understand why that may frustrate some people, especially in larger organizations, and appreciate the clarity!

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• Mark Kindy
• Created June 23, 2022 13:09
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Brett L Tom Erik SkjønsbergIt's clearly stated that it will only impact the user profile (even as you posted, Tom). Where are you seeing anything different? The rest of the article only discusses c...

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• Mark Kindy
• Edited June 23, 2022 13:11
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

It looks to me like this will benefit a lot of the people who are alarmed (e.g. those with high ticket volumes) because loading times, performance, and additional features will arrive (especially r...

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• Mark Kindy
• Created June 22, 2022 18:13
• 0 votes

1. Explore
2. ...
3. How to solve unexpected issues with reports
4. Why is my report incorrectly reporting on the group that made an update to a ticket? 

This is not a good solution -- does this only impact groups, or does this also impact when agents are transferred tickets? If the ticket updater attribute logic isn't working correctly, why not fix...

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• Mark Kindy
• Created June 13, 2022 18:30
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Viewing and restoring archived articles

+1 on Sorin Carbunaru's commentWould also support the ability to delete an archived article. Would it be possible to have a specific section_ID to represent the archival? Seems like that could be a...

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• Mark Kindy
• Created April 28, 2022 13:50
• 0 votes

1. Objects and rules
2. ...
3. Workflows
4. Enabling and disabling ticket tags

Charles Gresula that's exactly what it was, but I wasn't aware we had that installed on our environment by another admin. Thank you!

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• Mark Kindy
• Created April 21, 2022 23:56
• 0 votes

1. Objects and rules
2. ...
3. Workflows
4. Enabling and disabling ticket tags

Hello, currently in the Support interface, we have manual tagging checked but there is no "Tag" field for manual input. Is this deprecated?

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• Mark Kindy
• Created March 23, 2022 14:58
• 0 votes