Mark Kindy
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Total activity29
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Last activity
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Recent activity by Mark Kindy-
Brett L I can understand that you are frustrated with whatever is going on with your environment. Just to clear the air though, it seems like this update hasn't resulted in the same issues that you...
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Brett L Tom Erik SkjønsbergIt's clearly stated that it will only impact the user profile (even as you posted, Tom). Where are you seeing anything different? The rest of the article only discusses c...
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Erica C. Thank you for providing that context! I had not reviewed that. I understand why that may frustrate some people, especially in larger organizations, and appreciate the clarity!
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It looks to me like this will benefit a lot of the people who are alarmed (e.g. those with high ticket volumes) because loading times, performance, and additional features will arrive (especially r...
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This is not a good solution -- does this only impact groups, or does this also impact when agents are transferred tickets? If the ticket updater attribute logic isn't working correctly, why not fix...
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+1 on Sorin Carbunaru's commentWould also support the ability to delete an archived article. Would it be possible to have a specific section_ID to represent the archival? Seems like that could be a...
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Charles Gresula that's exactly what it was, but I wasn't aware we had that installed on our environment by another admin. Thank you!
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Hello, currently in the Support interface, we have manual tagging checked but there is no "Tag" field for manual input. Is this deprecated?