Alan Oehler
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Activity overview
Latest activity by Alan Oehler-
Alan Oehler commented,
@Brett, thanks for the idea! I will check it out...
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Alan Oehler commented,
Really? What about this?https://support.zendesk.com/hc/en-us/articles/203664486-Analyzing-Help-Center-knowledge-base-and-community-activity-Guide-Professional-and-Enterprise-
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Alan Oehler commented,
There are also analytics available with Guide Enterprise that perhaps could be more easily leveraged into a Help Center theme?
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Alan Oehler commented,
Is there a Curlybars helper that can be used to spit out a list of articles with specific labels that I can use in theme templates?
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Alan Oehler commented,
Hi, Nicole... yes, we do. But how can I automate generating a list from the data in Google Analytics? I only have the ability to add some JavaScript to my Help Center theme, right? Or is this somet...
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Alan Oehler created a post,
Helper for most-viewed articles?
Is there a simple way to pull out a list of most popular articles based on how many "up" votes they might have, or how many times they've been viewed? I found an article that suggested using promot...
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Alan Oehler commented,
Hey, Wes, thanks for the info!
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Alan Oehler created a post,
Can you use Google Fonts in the Guide?
AnsweredOur Marketing team uses some Google Fonts on out corporate website and want me to use them in our Support site too. Is it possible within the framework of the customization capabilities?
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Alan Oehler commented,
Thanks for the reply, Maggie. Here's a couple of questions: What mechanism are you using to display the articles? Are you using the Web Widget, or some other means?
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Alan Oehler created a post,
Context-sensitive help
Hi all, long time no post... I'm wondering whether there's a way we could use Zendesk to call context-sensitive "help" topics into a panel of our SaaS web app. The Web Widget looks like it...