James Rodewig
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Last activity
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Activity overview
Latest activity by James Rodewig-
James Rodewig created an article,
Messaging recipe: Checking agent availability during a bot conversation
What's my plan? The conversation bot builder's Add business hours condition step lets you branch a conversation bot's answers based on your business hours. However, it can't branch ...
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James Rodewig created an article,
Using Messaging Metadata with the Zendesk Web Widget and SDKs
What's my plan? Messaging Metadata uses conversation fields and conversation tags (also known as custom ticket fields and custom ticket tags) to gather more information about the support issue or...
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James Rodewig commented,
Hi Agave, I'm sorry to hear you ran into this issue.The Leads endpoints are part of the Sales CRM API. The Sales CRM API use the following base URL for their endpoints: https://api.getbase.comWe ca...
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James Rodewig commented,
Hi Tony,There's a column for Field ID on the Fields page. When you create the Help Article URL field, Zendesk will automatically send you to this page. Otherwise, you can find the page at the follo...
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James Rodewig commented,
If it helps, the following tutorial shows how you can use secure settings to pass an OpenAI API token: Using AI to summarize conversations in a Support app I hope that helps!
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James Rodewig commented,
Hi Nishaant,Thanks for reaching out.The Using OAuth to authenticate Zendesk API requests in a web app article is currently misleading about this. I apologize for the error (it was my mistake), and ...
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James Rodewig commented,
Hi Eric,Thank you for the feedback. I work on our docs. I agree with you that these docs could be clearer and tighter. I can't guarantee a timeline, but I'll work on this.Thanks again for raising t...
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James Rodewig created an article,
Suggesting restricted help center articles in a bot answer
What's my plan? Attention: Zendesk has renamed our bot capabilities. Answer Bot is now Zendesk bots, Flow Builder is bot builder, and Article Recommendatio...
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James Rodewig created an article,
Using variables to personalize bot answers
What's my plan? In the bot builder, a variable is a container for data related to a conversation, such as a customer's name or a store order ID. During a conversation, a messaging b...
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James Rodewig created an article,
Updating messaging bots to use secure API connections for API calls
What's my plan? Starting May 31, 2023, you can only authenticate REST API calls from a messaging bot using API connections. A messaging bot can make REST API calls using the bot builder's Make API...