James Rodewig
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Last activity
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Activity overview
Latest activity by James Rodewig-
James Rodewig commented,
Hi CJ Johnson, Thanks for reaching out. I saw your comment: Since ZAT is no longer supported, this article could use an overhaul. This isn't quite accurate. Although ZAT is in maintenance mode, i...
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James Rodewig commented,
Hi Christina Hernandez, I'm sorry to hear you're having trouble.First, double-check that the ticket field has Customers can edit selected under Permissions. For instructions for updating the ticket...
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James Rodewig commented,
Hi Mateusz Gamroth, By default, agents and admins can't use request forms to submit tickets. However, you can enable agents to access request forms. I hope that helps!
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James Rodewig commented,
Hi Mateusz Gamroth, I'm glad to hear you got the form field working! I can see this organization field in preview mode but my colleague can't. Is there any reason for that? The organization field...
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James Rodewig commented,
Hi Mateusz Gamroth!I'm glad to hear you like the recipe. Do we need to enable the ticket form to be editable by end users? Yes. The ticket form needs to be editable for end users. I'll update t...
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James Rodewig commented,
Hi Lucas Zhu, I'm sorry to hear you're having trouble getting the custom field value auto-populated. If you haven't already, reach out to the Zendesk Customer Support so they can help you troublesh...
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James Rodewig commented,
Hi Lucas Zhu, It sounds like your form isn't pre-filling the Help Article URL field with the downvoted article URL. If that's the case, I recommend reviewing the steps in this section of the articl...
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James Rodewig commented,
Hi Lucas Zhu, There are a few different ways to do this. One of the simpler methods would be to hide the Help article URL field on the ticket form. This helps you ensure the the field only contains...
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James Rodewig commented,
Hi Lucas Zhu, You can create a trigger that checks tickets for a value in the custom Help article URL text field. For more information about using custom ticket fields in triggers, see our Using cu...
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James Rodewig created an article,
Managing API connections for Flow Builder
Fastpath: Admin Center > Apps and integrations > Connections > Connections A connection lets you safely store API credentials for a service or system, ...