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Shanita Thompson

Joined Aug 01, 2022

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Last activity Oct 05, 2023

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ACTIVITY OVERVIEW

Latest activity by Shanita Thompson

Shanita Thompson commented,

Community comment Feedback - Ticketing system (Support)

This would be nice too. We are just implementing new brands and it looks like they have over 17k in tickets when they don't.  Are there any plans to add a way to start the ticket number from 1 for the new brand that comes on?

View comment · Posted Oct 05, 2023 · Shanita Thompson

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Shanita Thompson commented,

Community comment Feedback - Ticketing system (Support)

Thank you, Dave.  I am with Idan, our person is no longer working at Zendesk.  I didn't realize during implementation either because we didn't need to use it until we went live yesterday.  Thank you for your help!

Shanita

View comment · Posted Aug 09, 2022 · Shanita Thompson

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Shanita Thompson commented,

Community comment Feedback - Ticketing system (Support)

I was also told Light Agents could @ Agents. We went live today and we are unable to do that.

View comment · Posted Aug 08, 2022 · Shanita Thompson

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Shanita Thompson commented,

CommentUsing themes and customizing your Help Center

What if you are a government entity with no credit card to Purchase? Is there a way this can be invoiced?

View comment · Posted Aug 01, 2022 · Shanita Thompson

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