Shanita Thompson

1. Community
2. Feedback - Ticketing System (Support)
3. Multiple brands ticket numbering

This would be nice too. We are just implementing new brands and it looks like they have over 17k in tickets when they don't.  Are there any plans to add a way to start the ticket number from 1 for ...

• View comment
• Shanita Thompson
• Created October 05, 2023 21:30
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Light agents unable to @ other agents

Thank you, Dave.  I am with Idan, our person is no longer working at Zendesk.  I didn't realize during implementation either because we didn't need to use it until we went live yesterday.  Thank yo...

• View comment
• Shanita Thompson
• Created August 09, 2022 13:47
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Light agents unable to @ other agents

I was also told Light Agents could @ Agents. We went live today and we are unable to do that.

• View comment
• Shanita Thompson
• Created August 08, 2022 17:27
• 2 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Using Guide themes from the Zendesk Marketplace

What if you are a government entity with no credit card to Purchase? Is there a way this can be invoiced?

• View comment
• Shanita Thompson
• Created August 01, 2022 17:06
• 0 votes