Carmelita

It would be great if an "Auto Answer" feature will be added to ZD Talk. Currently, ZD Talk routes the calls to agents and prompts them if they want to "Answer" or "Decline". For a service center such as we have, it is a must that all calls need to be answered 100% of the time. Therefore rendering the "Answer" or "Decline" option to be not needed. 

This will also make way to ensure agents will not be avoiding calls and declining/ignoring  them by clicking on the decline button or just allowing it to show as a missed call leg. Having an automatic "Accept" feature will ensure all our customers are attended to.