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Maddie McCoy
Joined Apr 18, 2024
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Last activity May 08, 2024
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Latest activity by Maddie McCoy
Maddie McCoy commented,
Hi! In response to my previous question--if I wanted to create a trigger to apply a tag to a ticket once the CSAT survey has been sent for the first time, what are the conditions that need to be met in trigger creation to apply that tag? I'm attempting to build the best CSAT experience for customers and having some trouble understanding all of the necessary conditions for triggers.
Thanks!
View comment · Posted May 08, 2024 · Maddie McCoy
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Maddie McCoy commented,
Hi! I'm still new to the language of Zendesk but wanted to ask a quick question as we consider enabling CSAT for our customers. I know that for every ticket that is solved the satisfaction rating is automatically sent out after 24 hours. If a ticket is solved, but then a customer responds with another question or comment & I solve it again, do they receive multiple requests for a CSAT rating? Basically, for every time I ‘solve’ the same ticket do they get a CSAT request?
View comment · Posted Apr 18, 2024 · Maddie McCoy
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