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Mike Chiu
Joined Mar 23, 2022
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Last activity Aug 03, 2022
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Latest activity by Mike Chiu
Mike Chiu commented,
I use Incremental Export API with item ticket_events, and I am confused about the fields in response.
I think for the field event_type within child_events, mostly it maps to the events list in ticket_audit_reference , but the fields seems like not.
For example, here is one of the child_events returned:
{
"id": 5003658120975,
"via": "Web form",
"via_reference_id": null,
"is_public": "t",
"event_type": "Change",
"previous_value": "0"
}
And I have no idea about what is the field has been change thru this event.
Is there any detailed document to describe the response format of ticket_events of incremental export api?
Thanks.
View comment · Posted Aug 03, 2022 · Mike Chiu
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Mike Chiu commented,
Is there any updates ? thanks!
And I can't find the definition of ticket_events response json format, is there any place that I can check out ?
Thanks!
View comment · Posted Aug 03, 2022 · Mike Chiu
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Mike Chiu commented,
View comment · Posted May 05, 2022 · Mike Chiu
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Mike Chiu created a post,
Hi there,
Based on the documentation, is it possible if we want to request for Global OAuth Client with existing domain without `d3v-` prefix ?
Asking because there's a domain served already for support for a period of time, but now we need to request a Global OAuth client to serve for another service.
Any reply is appreciated.
Edited May 05, 2022 · Mike Chiu
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Mike Chiu commented,
Hi Greg Katechis,
After doing some very rough test between ticket_audits API and `ticket_events` incremental export api with sideload comment_events, got some notes here:
1) ticket_audits contains more events then incremental export events with sideload comment_events
for example, type of ChatEndedEvent, NotificationEvent and WebhookEvent are not shown in `ticket_events` incremental export API.
2) ticket_audits does not skip some arbitrary events. Maybe that's because there're not enormous occurred under my simple testing environment.
3) Rate limit. Requests for incremental export event are only 10 per minute.
So I don't think incremental export api could cover all events in ticket_audits.
And I was wondering if the sideload I used is enough for this testing or is there's anything I miss so far?
Want to seek for some suggestions from you, thanks.
View comment · Edited Apr 29, 2022 · Mike Chiu
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Mike Chiu commented,
Hi Kay,
Yes, finally I didn't use API token for my implementation due the scoped access.
But there's no scope setting for some API like incremental export, ticket_audits ,..., etc and have to ask for scope "read" for all resources which will make scoped access unavailable though.
View comment · Posted Apr 29, 2022 · Mike Chiu
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Mike Chiu commented,
Hi Greg Katechis,
Thanks for your reply, sure I will test the export API with service load user.
Will keep updated.
Thanks.
View comment · Posted Apr 27, 2022 · Mike Chiu
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Mike Chiu commented,
Hi Greg Katechis,
Thanks again and there's one thing I want to make sure.
Does incremental export API with service load "user" could cover all the results returned from auditlogs API?
Want to make sure that because it will affect the basic implementation flow for us.
Thanks !
View comment · Posted Apr 23, 2022 · Mike Chiu
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Mike Chiu commented,
Hi Greg Katechis,
Thanks for you reply, on my testing, there is no specific scope for incremental export API either.
it would be appreciated if you can send Incremental Export API scope to discuss as well.
Thanks!
View comment · Posted Apr 23, 2022 · Mike Chiu
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Mike Chiu created a post,
Hi there,
I am implementing a flow to track the change events in Zendesk.
For general account activities, I use audit_logs API as user event detection.
For ticket-related events, originally I choose ticket_audits to retrieve but I notice there's a notice
This endpoint should not be used for capturing change data. When continually chasing the tail of a cursor, some records will be skipped. For this use case, use the Incremental Ticket Event Export API.
So I check the incremental export api, there seems like more than service load can choose like ticket, ticket_events, users and so on.
I am a bit confused about the overlapping among these APIs and have few questions below:
1. Which one is the best choice to monitor all the change events?
2. Does the responses from Incremental Export API fully cover other APIs?
3. What kinds of the records would be skipped during cursor tailing thru ticket_audits API
Any response is appreciated. thanks
Posted Apr 22, 2022 · Mike Chiu
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